01 / PLAYER SUPPORT
Player Support
For gameplay, technical issues, and missing purchases. Include your player ID, app version, and device model.
Support contact coming soonPLAYER SUPPORT / WE STAND WITH YOU
WE’RE HERE TO HELP.
Gameplay questions, technical issues, or purchase assistance. Our support team is here to help.
FREQUENTLY ASKED QUESTIONS
Where can I download the game?
Official download links will appear on the homepage when the current release is available. Availability may differ by platform and region. Download only from official stores.
I paid, but haven’t received my items.
Keep your store receipt and contact Player Support with your player ID, purchase time, order reference, and app version. Please do not send passwords, full card numbers, or verification codes. Avoid repeating the purchase while it is being checked.
How do I cancel a subscription?
Manage subscriptions in your Apple Account or Google Play subscription settings. Uninstalling the game does not cancel a subscription. The store’s renewal and cancellation terms apply.
What should I include in a technical support request?
Include your player ID, device model, OS and app versions, when the issue happened, and steps to reproduce it. A screenshot can help. Do not erase app data before saving your account and purchase information.
How do I request a refund?
Request a refund through the store or payment provider that processed your purchase. Eligibility depends on the provider’s rules and applicable law. Contact Player Support if you need help identifying the relevant transaction.